Returns and Refunds
Last updated: [19/06/2026]
This page explains how to exercise the right of withdrawal and how refunds are handled for purchases made on zelonimagelli.com. It complements the Terms and Conditions and applies to physical products (books).
1. Right of withdrawal
The consumer user has the right to withdraw from the contract within 14 days of delivery of the goods, without having to give any reason and without penalty, in the terms provided for by the applicable legislation (Royal Legislative Decree 1/2007, TRLGDCU). The period begins on the day on which the user, or a third party designated by the user, takes physical possession of the goods.
2. How to communicate withdrawal
To exercise withdrawal, you can use the online withdrawal function available on the site, which allows you to submit the request in a simple and traceable way and receive confirmation by email. Alternatively, you can communicate your decision by an unequivocal statement, for example by email to support@zelonimagelli.com, indicating the order number; you may also use the model withdrawal form provided at the bottom of this page, but it is not mandatory. It is sufficient to send the communication before the 14-day period expires.
3. Returning the products and costs
After communicating withdrawal, the user must return the goods within 14 days. The direct costs of return (return shipping) are borne by the user, unless otherwise agreed. The user is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning: the goods must be returned in adequate condition.
4. Refund
The seller refunds all payments received, including standard delivery costs, within 14 days of being informed of the withdrawal. Any additional costs arising from choosing a delivery method other than the cheapest standard one offered are not refunded. The refund is made using the same means of payment used for the purchase, unless otherwise agreed and at no cost to the user. The seller may withhold the refund until it has received the goods or until the user has demonstrated that they have sent them back.
5. Defective or non-conforming products
Withdrawal (change of mind) is different from the legal guarantee. If the goods arrive damaged or show a lack of conformity, the user is entitled to the legal guarantee of conformity in the terms provided for by law (for goods, within three years of delivery), with repair, replacement or refund as the case may be. In these cases, the return costs are borne by the seller. To report a defective or incorrect product, write to support@zelonimagelli.com indicating the order number and, if possible, attaching a photo.
6. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Edoardo Zeloni Magelli, Calle Bentejuí 43/A, Puerto del Rosario (Las Palmas) - Isole Canarie, Spagna], support@zelonimagelli.com.
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: __________
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________
(Signature of consumer(s) only if this form is notified on paper.)
7. Contact
For any request relating to returns and refunds, you can write to support@zelonimagelli.com. See also Terms and Conditions.